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Privacy policy

We, the Creative Careers Programme, (we/us/our), or any successor in title are committed to protecting and respecting your privacy.  

This Privacy Policy (the Policy) (together with our Cookie Policy and Terms and Conditions and any other documents referred to in these documents) explains how we use any personal information about you (you/your) that we collect when you use this website. Please read these documents carefully. Defined words used in the Terms and Conditions shall have the same meaning when used in this Policy. References to a ‘parent’ include a legal guardian.

By using the website, you give your consent to the collection, storage and use of your or, as applicable, your child’s data, as described in this Policy. If you are a parent allowing your child to use the website, references in this Policy to ‘your personal information’ shall be to your child’s personal information.

Data protection compliance

The Discover Creative Careers website is controlled by the digital team at ScreenSkills in the United Kingdom (UK).  ScreenSkills (’we’, ‘us’) complies with General Data Protection Regulations (GDPR) and any other applicable data protection legislation in the UK. We take your privacy very seriously.

This portal collects your personal data in the form of your device’s IP address for a short period of time, which then gets deleted automatically.  We do not collect & store any other personal data.

ScreenSkills will not share your IP details with any third parties unless required by law to do so. 

We have appropriate security measures in place allowing only relevant staff to access and process your personal information via secure IT systems and internal processes. We will only retain your information for an appropriate amount of time which is in line with our Records Retention Policy (as a way of an example, HRMC related records for 6 years + 1 current year).

We do not transfer your personal information outside of UK and European Economic Area (EEA) countries. 

If you have any questions relating to our data protection practices, please get in touch with ScreenSkills Data Protection Officer(s): data.protection@screenskills.com

Our legal basis for processing your information

The use of your information for the purposes set out above is lawful because one or more of the following applies:

  • Where you have provided information to us for the purposes of requesting information or requesting that we carry out a service for you, e.g. by emailing us for information about our services, we will proceed on the basis that you have given consent to us using the information for that purpose, based on the way that you provided the information to us. You may withdraw consent at any time by emailing us at data.protection@screenskills.com. This will not affect the lawfulness of processing of your information prior to your withdrawal of consent being received and actioned.
  • Where necessary to comply with our legal obligations.
  • Where the purpose of our processing is the provision of information or services to you, we may also rely on the fact that it is necessary for your legitimate interests that we provide the information or service requested, and given that you have made the request, would presume that there is no prejudice to you in our fulfilling your request.
  • Where necessary, the provision of information to a third party to enable them to fulfil part of a contract

If you want to contact us about your marketing preferences please contact data.protection@screenskills.com or call on 020 7713 9800

Information that we may collect

When you visit the Discover Creative Careers website, we may collect and process the following information about you, which includes “personal data” as defined in the Act:

  • Information you provide to us – You may provide us with information by completing forms on or otherwise submitting information to the website, or by corresponding with us via email, telephone, post or otherwise
  • Information about you that we collect – Each time you access the website we may collect the following technical information about the way in which you accessed the website: the Internet protocol (IP) address used to connect your computer to the Internet; your browser type and version; your time zone setting; your browser plug-in types and versions; your operating system and platform, traffic data, location data, page interaction information (such as scrolling, clicks, and mouseovers); weblogs and other communications data.
  • Information about your use of the ScreenSkills website – Each time you access the website we may collect the following technical information about your use of the website: the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the last page visited. We may also keep a record of any telephone number that you call us from.
  • Information provided to us when you communicate with us for any reason, whether via email, letter, through the ScreenSkills website or via our helpline.

We will treat any information we collect in accordance with this Policy.

Cookie and user tracking

A “cookie” is a small text file deposited on your device’s hard drive when you access a website. Please read our Cookie Policy which sets out details of the cookies used on the Discover Creative Careers website.

How we use the information about you that we collect

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use some or all the information about you for the following purposes:

  • To provide you with information requested from us (such as e-newsletters) or information on other products or services (including general updates about the Creative Careers Programme, our partner organisations or carefully selected third parties) which we feel may be of interest to you, where you have consented to receive such information.
  • To meet our contractual commitments to you.
  • To notify you about any changes to the website, such as improvements or service/product changes, that may affect our service.
  • To deal with your comment or query, and to contact you for more information regarding a comment or query you have made.
  • To arrange and deliver services you have requested, whether online, one-to-one or via the telephone.
  • To administer our site and for internal operations including troubleshooting, data analysis, testing, research, and surveys.
  • To generate anonymous statistics to help us improve the services we offer to you (these statistics will not include information that can identify you as an individual).

When information about you may be accessed by others

Occasionally, we (or trusted third parties carefully selected by us) may wish to send you information about our (and/or their) products, services and activities.  Before you are sent any such information, we will ask whether you wish to receive such information.  If you confirm that you do wish to receive such information and/or your parent confirms to us that it is OK for you to receive such information, you are consenting to the use of your personal information (and, if applicable, the sharing of it with such trusted third parties) for that purpose. If you confirm that you do not wish to receive such information, we will not use your personal information, and we will not share it with such trusted third parties, for that purpose. You can withdraw your consent at any time by contacting us by email (see below for details of how to contact us).

Where we store your personal information

All data you provide to us is stored, usually within the UK or other parts of the European Economic Area (EEA), on secure servers hosted by us or third parties providing hosting or other services for us.

Owing to matters such as financial or technical considerations the information you provide to us may be transferred to countries outside the European Economic Area (EEA), which are not subject to the same data protection regulations as apply in the UK. We may do this as some corporate systems are hosted on servers outside of EEA e.g. USA, Switzerland etc. We meet our obligations under GDPR by ensuring that the information has equivalent protection as if it were being held within the EEA. We do this by ensuring that there are appropriate safeguards in place with any third parties processing your data outside the EEA. This will usually be because the country either benefits from an adequacy determination for GDPR purposes and/or, where appropriate, we have entered into a Data Processing Agreement with the third party which contains model EU clauses or the third party works under EU-US Privacy Shield Framework.

Information security

We take every reasonable precaution to protect against the loss, misuse or alteration of your information and to ensure that it will be processed in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically.  You acknowledge and accept that, despite our efforts to protect your information, there is a risk that others may try to intercept the information you provide to us. Transmission of your information is entirely at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Disclosing and sharing your information

We will not disclose your information to third parties, except where the data may be provided to a third party company, such as an email newsletter tools e.g. Mail Chimp or web agency, for the sole purpose of delivering a service on the ScreenSkills website’s behalf (provided you, or your parent if you are a child, have consented to this).

We may disclose your personal information if we are required to do so under any legal obligation and may use external data for the purposes of fraud prevention and credit risk reduction, or where doing so would not infringe your rights, but is necessary and in the public interest.

Other than this, we will not share your information with other organisations without your consent.

Course information and third party links

We have taken care to ensure that the information on the website is correct. However, no warranty, express or implied, is given as to its accuracy and the website does not accept any liability for error or omission. The website is not responsible for how the information is used, how it is interpreted or what reliance is placed on it. We do not guarantee that the information on the website is fit for any particular purpose.

You will find links to third party websites on the ScreenSkills website. These third-party websites should have their own privacy policies which you should check before you submit any personal data to them. We are not responsible and do not accept any liability for the privacy practices or content of such websites. The website does not endorse any of the products or services of third party organisations contained within its sites unless expressly stated.

Your rights

You have the right to request details of the personal details and or processing activities that we carry out with your personal information through making a Subject Access Request.  Such requests have to be made in writing. On or after 25 May 2018 no charge may be made under GDPR except in very limited circumstances, which will be explained to you if relevant.

You have the following rights: (as introduced in the UK under the GDPR in May 2018):

  • the right to request rectification of information that is inaccurate or out of date
  • the right to erasure of your information (known as the 'right to be forgotten')
  • the right to restrict the way in which we are dealing with and using your information, and
  • the right to request that your information be provided to you in a format that is secure and suitable for re-use (known as the 'right to portability');
  • rights in relation to automated decision making and profiling including profiling for marketing purposes.

All of these rights are subject to certain safeguards and limits or exemptions, further details of which can be found in our Data Protection Policy.  To exercise any of these rights, you should contact Data Protection Officer(s) at data.protection@screenskills.com

If you are not happy with the way in which we have processed or dealt with your information, you can complain to the Information Commissioner’s Office.  Further details about how to complain can be found on the ScreenSkills complaints page.

Freedom of Information

The Freedom of Information Act 2000 (FOA) provides public access to information held by public authorities. It does this in two ways:

  • Public authorities are obliged to publish certain information about their activities; and
  • Members of the public are entitled to request information from public authorities.

The FOA covers any recorded information that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland. Information held by Scottish public authorities is covered by Scotland's own Freedom of Information (Scotland) Act 2002.

The Discover Creative Careers website is not a public body, and therefore is not directly subject to the FOA. The list of public bodies covered by the FOA can be found here. We will respond to requests for information from members of the public, where the provision of information in response to such an enquiry does not adversely affect the website or its stakeholders. This is entirely at the discretion of the website, and we are in no way compelled by the FOA to respond to such requests. All Freedom of Information requests should be sent to Data Protection Officer(s) at data.protection@screenskills.com.

How to contact us

If you have any questions on this Privacy Policy or our use of your personal information, you can email us at: data.protection@screenskills.com.

Changes to this Privacy Policy

We keep this Privacy Policy under regular review and we may, from time to time, update or otherwise modify this Privacy Policy. We will notify you of any changes to this Privacy Policy by posting the modified Privacy Policy on the website. If you then continue to use the website, you will be confirming your consent to our use of your information as set out in the modified Privacy Policy. You are encouraged to check the terms of this Privacy Policy whenever you visit the website.

Last updated 11 September 2019